Customer Complaints Procedure

If you have any complaints about the way in which any service requests have been handled or the service you receive, please email or write to us at the addresses below. We will do our best to resolve your issue and the proprietor will endeavour to respond to your complaint within 3 working days.

In the first instance email us at or raise a ticket from the portal

Alternatively, you can write to us at: G-Net Online Unit 2 Josselin Court Josselin Road Basildon SS13 1QE

If your complaint regarding a .uk domain has not been handled to your satisfaction, you can follow this up by following the Nominet complaints procedure available at


If you suspect that the source of any network abuse is originating from any part of our network, including customer connections, please report this, detailing as much information as possible to the abuse contact below.